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New BPO
Entrant

International
Client

New Player in
East Africa

Situation:

Shareholders are exploring expanding into international marketing, explicitly targeting the U.K. and USA markets. While the company holds a solid and well-established position within the South African collections industry, its entry into these new international markets comes with the challenge of limited local knowledge and experience. 

Task:

  • Assist them in understanding the market.

  • Advise on how to start the process.

Action:

  • Workshop to understand the market.

  • Extract and present available research

  • Run strategy sessions with executives

  • Audit the existing Contact Centre

  • Assist in establishing a new branded entity

  • Introduce to Industry associations

Results:

  • Re-branded entity

  • New Structure

  • Good depth of knowledge of the market

  • Negotiating and following up on potential leads

Situation:

Internationally based shareholders aim to enter BPO in S.A.

Task:

  • Introduce the industry and determine the feasibility

  • Educate regarding challenges and returns

Action:

  • Bring to S.A. and introduce to required standards of Operations

  • Do financial modelling to assess Funding requirements

  • Find suitable locations and specific premises

  • Arrange attendance of Shareholders at Industry Conference

  • Craft Strategy

Results:

  • The client prepared to embark on a strategy

  • Branding of the company is in progress

  • The first “Proof of Concept” pilot being set up in the U.K.

Situation:

The client, a well-known businessman interested in property, is leveraging his strategically located buildings with spare capacity to drive impactful change. Deeply passionate about youth development in his country, he envisions the BPO sector as the ideal vehicle to create opportunities and foster growth.

Task:

Action:

  • Assist in educating and advising on how to start the journey

  • Educate regarding the Industry

  • Visit the country to assess viability

  • Visited the country

  • In-depth assessment of the Buildings and locations

  • Looked at competitors already established

  • Brought Businessman and team to S.A. to understand complexity

  • Wrote Strategy and Business plan

Results:

  • Currently in negotiations with potential partners who will provide skills transfer

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